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Terms and Conditions

1. terms & conditions

  1. USAGE

    1.1 Persons using the Blu Crane Air website for any reason whatsoever, subject themselves to and agree to the terms and conditions of Blu Crane Air when accessing the website as set out below.
    1.2 This website is intended to provide the user with information regarding Blu Crane Ai and services rendered.


    2.1 The full name and legal status of the website owner is:
    2.2 The full address of the website owner is detailed hereunder.
    2.3 The website address of this website is:

    2.4.1 Taxes: The following taxes are levied - Airports Tax .
    2.4.2 Manner of payment: EFT or VCS.
    2.4.3 Records of transactions: A confirmation of booking is e-mailed to the user.


    3.1 Booking a flight without completing the purchase cycle shall not:
    3.1.1 constitute or give rise to any agreement between BLUCRANEAIR and users cannot hold BLUCRANEAIR liable if such items are not available when the purchase cycle is completed later; and/or
    3.1.2 constitute a booking for such a booking.
    3.2 An agreement between BLUCRANEAIR and a user shall only comes into effect if and when a credit card authorisation is received from an issuing bank; or
    3.3 BLUCRANEAIR reserves the right to refuse to accept and/or execute a booking without giving any reasons therefore. BLUCRANEAIR also reserves the right to cancel bookings in whole or in part in BLUCRANEAIR sole and absolute discretion. BLUCRANEAIR shall only be liable to refund monies already paid by the user.
    3.4 Cooling-off period: You have the right to return goods or services purchased from this site within 7 days if such goods or services are not listed in section 42 of the Electronic Communications and Transactions Act No. 25 of 2002. This right does not extend to the following goods and/or services:
    (a) for financial services, including but not limited to, investment services, insurance and reinsurance operations, banking services and operations relating to dealings in securities;
    (b) by way of an auction;
    (c) for the supply of foodstuffs, beverages or other goods intended for everyday consumption supplied to the home, residence or workplace of the consumer.
    (d) for services which have begun with the consumer's consent before the end of the seven day period referred to in section 45(1);
    (e) where the price for the supply of goods or services is dependent on fluctuations in the financial markets and which cannot be controlled by the supplier;
    (f) where the goods-
    (i) are made to the consumer's specifications;
    (ii) or clearly personalized;
    (iii) by reason of their nature cannot be returned; or
    (iv) are liable to deteriorate or expire rapidly;
    (g) where audio or video recordings or computer software were unsealed by the consumer;
    (h) for the sale of newspapers, periodicals and magazines;
    (i) for the provision of gaming and lottery services; or
    (j) for the provision of accommodation, transport, catering or leisure services and where the supplier undertakes, when the transaction is concluded, to provide these services on a specific date or within a specific period.
    3.8 The user has the right to review, correct and cancel electronic transactions before the user effect payment and/or place a booking.
    3.9 The user may lodge a complaint at the Consumer Affairs Committee, as the case may be, if this site does not comply with Chapter VII of the Electronic Communications and Transactions Act and/or this agreement.
    3.10 By using this website or communicating with BLUCRANEAIR by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be "in writing".


    4.1 BLUCRANEAIR expressly reserves the right, in its sole and absolute discretion, to alter and/or amend any criteria or information set out in this website without prior notice.
    4.2 BLUCRANEAIR reserves the right to change and amend the prices and rates quoted on this website without any notice.
    4.3 The user undertakes to check BLUCRANEAIR frequently and to acquaint themselves with the changes and/or amendments in the information supplied on the website.

2. Rules of Carriage

2.1 If the user's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of Blu Crane Air or its partners for death or personal injury and in respect of loss of or damage to baggage.
2.2 As used in this contract "ticket" means this user ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, "carriage" is equivalent to transportation", "Blu Crane Air or its partners" means all air Blu Crane Air or its partners that carry or undertake to carry the user or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary/Receipt issued by or on behalf of Blu Crane Air or its partners, the Electronic Coupons and, if applicable, a boarding document. "WARSAW CONVENTION" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.
2.3 Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that Convention.
2.4 To the extent not in conflict with the foregoing carriage and other services performed by each Blu Crane Air or its partners are subject to:
(i) provisions contained in the ticket;
(ii) applicable tariffs;
(iii) Blu Crane Air or its partner's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of Blu Crane Air or its partners), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
2.5 Blu Crane Air or its partner's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in Blu Crane Air or its partner's tariffs, conditions of carriage, regulations or timetables; Blu Crane Air or its partner's address shall be the airport of departure shown opposite the first abbreviation of Blu Crane Air or its partner's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in Blu Crane Air or its partner's timetables as scheduled stopping places on the user's route; carriage to be performed hereunder by several successive Blu Crane Air or its partner is regarded as a single operation.
2.6 This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in Blu Crane Air or its partner's tariffs', conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Blu Crane Air or its partners may refuse transportation if the applicable fare has not been paid.
2.7 Blu Crane Air or its partners undertakes to use its best efforts to carry the user and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Blu Crane Air or its partners may without notice substitute alternate Blu Crane Air or its partner or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Blu Crane Air or its partners assumes no responsibility for making connections.
2.8 Users shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by Blu Crane Air or its partners or, if no time is fixed, early enough to complete departure procedures.
2.9 No agent, servant or representative of Blu Crane Air or its partners has authority to alter, modify or waive any provision of this contract.
2.11 NOTICE OF GOVERNMENT IMPOSED TAXES AND FEES The price of a ticket may include taxes and fees, which are imposed on air transportation by government authorities. These taxes and fees, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the 'TAX' box(es) of this ticket. You may also be required to pay taxes or fees not already collected.
2.12 DEPARTURE INFORMATION The time shown on the flight coupon is the departure time of the aircraft. However, to ensure on-time departure you must plan to arrive at the airport and report to the check-in counter in good time before the departure time. Flights cannot be held for users arriving late and not responsibility can be accepted in such cases. Therefore, it is in your own interest to check with the Blu Crane Air on the minimum time required for check-in.


3. Tickets

3.1.1 We will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification.
3.1.2 A Ticket is not transferable. 
3.1.3 If you have a Ticket, which is completely unused, and you are prevented from travelling due to Force Majeure, provided that you promptly advise us and furnish evidence of such Force Majeure, we will provide you with a credit of the non-refundable amount of the fare, for future travel on us, subject to deduction of a reasonable administration fee. 
3.1.5 The Ticket is and remains at all times the property of the issuing carrier. 
3.1.6 Requirement for a ticket. Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for the flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name and delivered to you. 
3.1.7 Loss, etc, of ticket. 
3.1.7(a) In case of loss or mutilation of a Ticket (or part of it) by you or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon your request we will replace such Ticket (or part of it) by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse us for any costs and losses, up to the value of the original ticket, which are necessarily and reasonably incurred by us or another carrier for misuse or fraud of the Ticket. We will not claim reimbursement from you for any such losses which result from our own negligence. The issuing carrier may charge a reasonable administration fee for this service unless the loss or mutilation was due to the negligence of the issuing carrier, or its agent. 
3.1.7(b) Where such evidence is not available or you do not sign such an agreement, the carrier issuing the new Ticket may require you to pay up to the full Ticket price for a replacement Ticket, subject to refund if and when the original issuing carrier is satisfied that the lost or mutilated Ticket has not been used before the expiry of its validity. If, upon finding the original Ticket before the expiry of its validity, you surrender it to the carrier issuing the new Ticket, the foregoing refund will be processed at the time. 
3.1.8 A ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen. 
3.2.1 If after having commenced your journey, you are prevented from travelling within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel or until our first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket, the electronic coupon, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. In such circumstances, we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you. 
3.2.2 In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger's Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death. 
3.3.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure to the final destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you.
3.3.2 Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare. 
3.3.3 Should you change your transportation without our agreement, we will assess the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation. We will refund you the difference if the new price is lower but otherwise, your unused Coupons have no value. 
3.3.4 Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if you do not fly the first segment) or reversing the direction you travel, can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee. 
3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested.
3.3.6 Please be advised that in the event you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.


4. Baggage liabilities and conditions

Your baggage must not exceed 7kg. This can include a soft bag, briefcase or laptop bag. But total for all items of baggage - not to exceed 7kg.

4.2.1 You must not include in your Baggage Items which do not constitute Baggage; Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request); Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to; Items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request;

4.3 Firearms and ammunition of any nature are prohibited from carriag. We may accept such items as part of your baggage allowance and will provide you with assistance in the acceptance of such items. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations.

4.4 Weapons such as swords, knives and similar items will not be permitted in the cabin of the aircraft.

4.5.1 Subject to paragraph 4.3.2 and 4.3.3, we will refuse to carry as Baggage the items described in 4.2, and we may refuse further carriage of any such items upon discovery. The right of search, whether exercised or not, constitute an agreement by us, either express or implied, to carry items within your Baggage which would otherwise be precluded from carriage.

4.5.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers. Information about unacceptable items is available upon request.

4.5.3 We may refuse to carry as Baggage any item, due to safety, security or operational reasons, including Baggage which does not belong to you and which you have pooled* with your Baggage. *Baggage or items packed within your baggage that was passed on to you by a 3rd party, or baggage carried on behalf of someone else, the contents of which are not known to you must be declared to. The identification of such items, without you informing us could result in the refusal of carriage, and possible legal action. We do not accept liability for such Baggage and are entitled to an indemnity from you in respect of claims or losses incurred as a result of damage caused to it.

4.4.4 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to us is available upon request.

For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence of the purpose of determining whether you are in possession of or whether your Baggage contains any item described in 4.2 or any firearms, ammunition or weapons, which have not been presented to us. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence.


5. Reservations

5.1.1 We will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).
5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations. You should check the conditions that apply to your fare and we accept no responsibility for your failure to do so.
If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorised Agent, we may cancel your reservation.
You recognise that personal data has been given to us for the purposes of making a reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other Carriers or the providers of the above mentioned services. We shall not be liable to you for any loss or expense incurred due to our use or transmission of such data unless the loss or expense was due to our negligence. You may be required, by government regulations, to provide specific personal data or information to us, including information to enable us to notify family members in the event of an emergency. 
There is no reservation of seating. We reserve the right to assign seats. This is necessary for operational ans safety reasons. 
5.5.1 Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation, and how and where it should be done. If it is required and you fail to reconfirm, we may cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport you. If there is no space on the flight we will use reasonable effects to transport you to your next or final destination. 
5.5.2 You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the Carrier whose code appears for the flight in question on the Ticket. 
Please be advised that if you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.


6. Check-in and boarding

6.1 We recommend that you inform yourself about Check-in Deadlines and honour them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated. We will advise you of the Check-in Deadline indicated. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines. Check-in Deadlines for our flights can be found in our timetable, or may be obtained from us or our Authorised Agents.
6.2 You must personally be present at check-in, with your checked baggage. No 3rd party check-in is allowed. You may not be accepted for carriage if you fail to personally present yourself for check-in.
6.3 We may cancel the space reserved for you if you fail to arrive in time. 
6.5 We will not be liable to you for any loads or expense incurred due to your failure to comply with the provisions of this Article.


7. Schedules, delays, cancellation of flights

7.1.1 The flight time shown in timetables may change between the date of publication and date you actually travel. We do not guarantee them to you and they do not form part of your contract with us. 
7.1.2 Before we accept your booking, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket. If you provide us with contact information, we will endeavour to notify you of any such changes. If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternative flight which is acceptable to you, you will be entitled to a refund. 
7.2.1 We will take all necessary and reasonable measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/ aircraft.
7.2.2 Except as otherwise provided by the Convention andthe EU Regulation 261 / 2004 where applicable , if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either: carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference;
7.2.3 If we are unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding or involuntarily downgraded in accordance with applicable law and our denied boarding compensation policy.